At Mahdia’s, your satisfaction is our priority. We understand that sometimes things don’t go as planned, so we’ve created a customer‑friendly return and refund policy to make the process simple and stress‑free.

What Can Be Returned or Refunded?

• Change of Mind – If our product isn’t the perfect fit, you can return unopened, unused items within 15 days of purchase for a full refund (excluding original shipping charges).
• Incorrect or Damaged Items – Received the wrong product or something arrived damaged? Contact us within 7 days of delivery for a prompt replacement or full refund.

How to Request a Return or Refund

1. Contact Us within the applicable time frame:

• Email: support@mahdias.com
• WhatsApp: 0334‑6881688

2. Provide:

• Order number
• Contact details
• Brief reason for return/refund (e.g., wrong item, damaged product)

3. Review & Approval – Our customer service team will review your request within 2 business days.

Return Process

• We’ll send you a return shipping label.
• Send back the unopened, unused product using the provided label.
• Once received, we’ll inspect the item.
• If approved, your refund will be processed within 7 business days (excluding original shipping charges) via your original payment method.

What Cannot Be Returned or Refunded

• Opened or used food products (for hygiene reasons)
• Items returned after 15 days of purchase
• Incorrect or damaged items reported after 7 days of delivery

Order Cancellations

• You can cancel your order any time before it ships.
• Once shipped, our return policy applies.
• We may cancel orders due to:
• Out‑of‑stock items
• Pricing errors
• Payment declines by your bank

Our Commitment to You

We value your trust and are always here to help. If you have any questions about our return and refund policy, please reach out — our team is happy to assist.