Hassle‑Free Returns & Exchanges — Because Your Satisfaction Matters
At Mahdia’s, we want you to be completely happy with your purchase. If something isn’t quite right, we’ve made our return and exchange process simple, quick, and stress‑free.
What Can Be Returned or Replaced
Wrong or Expired Products Received the wrong item or one that’s expired? Let us know within 7 days of receiving your order and we’ll make it right.
Damaged or Missing Products
If your package arrives damaged or missing items, contact us within 2 days of delivery at
📞 0334‑6881688 for immediate assistance.
How to Initiate a Return or Replacement
1. Contact Us Promptly
- Email: support@mahdias.com
- WhatsApp: 0334‑6881688 (We love the instant connection!)
2. Provide These Details
- Order number
- Contact information
- Brief description of the issue (e.g., wrong product, damage)
3. Our Review
We’ll review your request within 2 business days.
4. Return Process
- Our Pickup (if available): We’ll arrange a convenient pickup from your location.
- Self‑Shipment (if pickup unavailable): Ship the product(s) via a reliable courier. We’ll reimburse reasonable courier charges.
5. Verification & Action
Once we receive and verify the returned product(s), we’ll process a replacement (subject to stock) or a refund.
What Cannot Be Returned or Replaced
- Opened, used, or altered products
- Items missing original packaging (mono cartons, labels, etc.)
- Requests made after 7 days for wrong/expired products
- Damage/missing product claims made after 2 days of delivery
We’re Here to Help
If you have any questions about our policy, our friendly team is always ready to assist.
📧 Email: support@mahdias.com
📱 WhatsApp: 0334‑6881688